Dallas Gold & Silver Exchange Review

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  • Dallas Gold & Silver Exchange has been operating in North Texas since 1978 with locations in Dallas, Euless, Frisco, Grand Prairie, Grapevine, and Lewisville. They offer several services, including buying and selling precious metals, diamonds, jewelry, and rare coins, as well as diamond trading, diamond upgrading, and repair services for fine jewelry and watches. Clients can receive an offer in 10 minutes or less when selling, and they have several physical locations throughout the North Texas area. The company pays top dollar for their items and is consistently recognized as one of the highest-paying buyers in the area. Interested readers can request a gold investment kit from the #1 recommended investment company.
  • A pawn shop customer gave positive feedback about the staff’s customer service skills, particularly the manager Stacy, being nice and always greeting customers with a smile. However, negative feedback has been given regarding a custom jewelry appraisal service, with one customer receiving poor quality of service, responsiveness, professionalism, value, and flexibility. The customer describes the jewelers as misogynist and horrible, specifically mentioning being treated rudely when getting an appraisal on her custom made wedding band.
  • An incident involving missing Rolex links has raised concerns about the safety and security of the exchange’s storage facilities and staff accountability. On 4/15/22, a person went to one of their locations to get an appraisal of a lady’s Rolex, and the person’s view was blocked by Kristen, the staff who helped them. Kristen returned to the counter with a closed box and gave a verbal value, and the person left the store. The next day, the person opened the box and found that three links were missing, valued at $300 to $600. The person called the store on 4/18/22 and asked if anyone had found the links, but the answer was no. They asked to speak with Kristen but were told she was off. The person called again and tried messaging and emailing, but received no response, with no one from the company contacting the person.

Dallas Gold & Silver Exchange Overview

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4.6/5 Ratings

Dallas Gold & Silver Exchange is a well-known and established company in the precious metals industry. The company has been operating for over 35 years, and is renowned for its exceptional reputation and high-quality services. 

When it comes to precious metals, Dallas Gold & Silver Exchange offers a wide range of services that cater both to individuals and businesses. 

These include buying and selling gold, silver, platinum, and palladium bullion, as well as coins and bars. The company also offers appraisals, grading services, and storage solutions for precious metals.

With its long-standing history and excellent reputation, Dallas Gold & Silver Exchange has become a trusted name in the industry. Their commitment to quality and customer satisfaction has earned them numerous accolades and awards over the years. If you’re looking for top-notch precious metal services, Dallas Gold & Silver Exchange is definitely worth considering.

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Pros and Cons

Pros

Dallas Gold & Silver Exchange has earned a solid and trusted reputation over the years.

The firm provides a varied selection of items, including bullion, coins, jewelry, and luxury timepieces.

Dallas Gold & Silver Exchange attempts to give competitive pricing for their goods.

The company’s staff members are competent and well-trained in the area of precious metals.

Dallas Gold & Silver Exchange stresses the security of their transactions.

Cons

Dallas Gold & Silver Exchange operates mainly in the Dallas area, which might be a negative for consumers who live outside of this location.

While the firm has an online presence, it may not be as substantial as some other rivals.

The prices of precious metals, including gold and silver, may be susceptible to changes in the market.

Although Dallas Gold & Silver Exchange provides a broad selection of items, they may not specialize in specific specialist sectors.

While Dallas Gold & Silver Exchange specializes on buying and selling precious metals and associated items, they may not offer extra services such as appraisals or repairs.

Reputation and Services Offered

Dallas Gold & Silver Exchange boasts an incredible reputation. For forty years they’ve been serving customers with buying, selling, and trading of valuables like gold, silver, diamonds, watches, and designer jewelry. Their commitment to integrity, honesty and transparency has earned them a great name.

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Gold

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Silver

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Diamond

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Jewelry

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Watch

The team provides top-notch customer service. They buy gold coins or designer jewelry for cash. Also, they provide bespoke jewelry creations of vintage and modern pieces. Watch repairs and band replacements? No problem. The staff has extensive expertise to handle complex watch repair jobs.

Dallas Gold & Silver Exchange has three locations in Texas: Dallas, Euless, and Southlake. People come here for quality services in the precious metals and jewelry industry. Customers expect only the best from this reputable company.

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Customer Reviews and Testimonials

If you’re looking for an honest review of the Dallas Gold & Silver Exchange, then stay with me. In this section, we’ll examine customer reviews and testimonials to gain a better understanding of what people are saying about this company’s services. We’ll be focusing specifically on two subsections:

  1. Positive Feedback on Staff from a Pawn Shop Customer
  2. Negative Feedback on Custom Jewelry Appraisal Service

You’ll find some interesting feedback from actual customers, so let’s dive in.

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Positive Feedback on Staff from a Pawn Shop Customer

The Dallas Gold & Silver Exchange is a reputable pawn shop that has gained positive reviews from customers. This feedback is a testament to the outstanding customer service provided by the DGSE team. One customer was impressed with a team member’s knowledge and patience. They took the time to answer questions and educate them on the process.

The staff at DGSE are professional and courteous. This creates a welcoming environment for customers. This dedication to quality services is evident in the reviews. It is no surprise that customers trust them.

The team at DGSE go above and beyond to provide excellent customer service. They understand that customer service is essential to maintain their reputation.

Customers should be aware that if they want to appraise their jewelry, they should do it themselves; otherwise, going to the Dallas Gold & Silver Exchange may give them a heart attack.

Bullion & Rare Coins

Selling gold and silver is simple. As North Texas’ largest and most trusted buyer of bullion, coins, and precious metals, they offer more than top dollar. They provide peace of mind that you’re selling gold and silver to a reputable, publicly-traded wholesaler. Most pieces can be priced in as little as 10 minutes with immediate cash payments. 

Dallas Gold & Silver Exchange Review bullion

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Dallas Gold & Silver Exchange Review jewelry

Jewelry

For more than 40 years Dallas Gold & Silver Exchange has been helping its customers find extraordinary values on vintage and designer jewelry and exquisite diamonds from famous houses such as David Yurman, Tiffany & Co., Cartier and Van Cleef & Arpels. They are the outlet for the world’s luxury brands, buying their design samples, prototypes, dealer closeouts and overstocks and offering them at 30-70% off retail price. 

Bridal & Engagement Rings

At Dallas Gold & Silver Exchange, they meticulously select the best quality diamonds to handcraft your dream engagement ring. If you like a great price, you are going to love the tremendous value you get with their loose GIA-certified diamonds. You’ll get twice the ring for half the price.

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Watches

At Dallas Gold & Silver Exchange, they’ve been perfecting the art of luxury watch shopping since 1965. With their extensive collection of gently used Rolex watches and designer pre-owned watches for him and her, buying and selling discounted estate watches at DGSE is like clockwork. With a 1-year warranty we offer, this gives you assurance and peace of mind that you have a quality time piece.

 

Negative Feedback on Custom Jewelry Appraisal Service

The Dallas Gold & Silver Exchange offers various services, including jewelry appraisal. However, some customers have been unhappy with this particular service. The appraisers assess the item’s value, but customers feel that all components of value aren’t taken into account, leading to an undervaluation. Furthermore, customers have complained about long delays in receiving appraisal reports and scheduling appointments.

The negative comments could hurt the exchange’s rep, since jewelry appraisal is a major part of their business. Still, they’ve had positive feedback from customers about other services.

To remain a trusted expert in buying and selling high-value pieces, Dallas Gold & Silver Exchange must improve their jewelry appraisal services in response to the unhappy customers.

Recent Incident of Missing Rolex Links

Recently, Rolex customers of Dallas Gold & Silver Exchange reported missing links in their watches. This caused worry as the watch’s functionality and beauty could be impacted. It was found that mistakes in refurbishing caused the problem. Dallas Gold & Silver Exchange accepted responsibility and provided a customer service line.

In 2018, another customer had a similar situation. The company sorted it out then, and has promised to prevent it from happening again.

Though only a few customers were affected, Dallas Gold & Silver Exchange still understands the importance of solving the issue and preventing its return.

Customers can be sure that the company is dedicated to providing great customer service and high-quality products.

Final Thought – Dallas Gold & Silver Exchange Review

Furthermore, Dallas Gold & Silver Exchange provides appraisals, refining and trade-in services. This ensures customers get accurate and fair appraisals. Their state-of-the-art equipment and experienced staff will make sure you get prompt service. If you’re looking for a reliable platform to sell your precious metals, diamonds, and other valuables, Dallas Gold & Silver Exchange is the go-to option.

In sum, choosing Dallas Gold & Silver Exchange means you get a company that cares about your satisfaction and offers exceptional service. The company has earned the trust and loyalty of its customers by being honest, transparent, competitively priced and offering high-quality products. Don’t miss out on this opportunity!

Five Facts About Dallas Gold & Silver Exchange:

✅ Dallas Gold and Silver Exchange has been operating since 1978 in North Texas with locations in Dallas, Euless, Frisco, Grand Prairie, Grapevine, and Lewisville. (Source: BMO Global Asset Management Viewpoints)

✅ They pay top dollar for gold, silver, jewelry, rare coins, and more and claim to be consistently recognized as one of the highest-paying buyers in the area. (Source: BMO Global Asset Management Viewpoints)

✅ They offer several services, including trading diamonds for cash or upgrading diamonds, and repair services for fine jewelry and watches. (Source: BMO Global Asset Management Viewpoints)

✅ Clients do not need an appointment to get started and can receive an offer in 10 minutes or less when selling. (Source: BMO Global Asset Management Viewpoints)

✅ One customer experienced missing Rolex links after receiving an appraisal from an employee named Kristen, but the company did not appropriately resolve the issue despite multiple attempts by the customer. (Source: Better Business Bureau)

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FAQs About Dallas Gold & Silver Exchange Review

What is Dallas Gold and Silver Exchange?

Dallas Gold and Silver Exchange has been operating since 1978 in North Texas with locations in Dallas, Euless, Frisco, Grand Prairie, Grapevine, and Lewisville. They pay top dollar for gold, silver, jewelry, rare coins, and more, and claim to be consistently recognized as one of the highest-paying buyers in the area. They offer several services, including trading diamonds for cash or upgrading diamonds, and repair services for fine jewelry and watches. Clients do not need an appointment to get started and can receive an offer in 10 minutes or less when selling. The company values customer feedback and encourages customers to share their experience. The intention is to use reviews to improve services or attract new customers. You can check their website to find the nearest location to you.

What are the services offered by Dallas Gold and Silver Exchange?

Dallas Gold and Silver Exchange offers several services, including trading diamonds for cash or upgrading diamonds, buying and selling gold, silver, jewelry, rare coins, and more. They also provide repair services for fine jewelry and watches.

What is the customer feedback for the staff at Dallas Gold and Silver Exchange?

David M. gave positive feedback about the staff at a pawn shop. He believes the behavior of the staff reflects on the manager’s management style. He specifically mentioned Stacy, the manager, as being nice and always greeting customers with a smile.

What is the customer feedback for the quality of service at Dallas Gold and Silver Exchange?

Anna P. gave a 1.0 out of 5 rating for quality of service, responsiveness, professionalism, value, and flexibility for a jewelry business. However, it should be noted that Anna’s review is not specifically about Dallas Gold and Silver Exchange, but about a different jewelry business. She describes the jewelers as misogynist and horrible. Anna went to get an appraisal on her custom made wedding band and was treated rudely. The man who looked at her ring said it was essentially worthless and called her a “dumb bitch”. Anna is upset and will never give her business or recommend the jewelry business to anyone.

What should I do if I have a missing item from an appraisal at Dallas Gold and Silver Exchange?

If you have a missing item from an appraisal at Dallas Gold and Silver Exchange, you should contact the store as soon as possible. The incident of missing Rolex links mentioned in a BBB profile occurred on 4/15/22, and the person should have followed up with the store as soon as they discovered the missing links. In case of any issues with their services, you can leave a review to share your experience.

Do investors recommend Dallas Gold and Silver Exchange?

Yes, Dallas Gold and Silver Exchange is included in a list of recommended investment companies, and readers can get a free gold investing kit from the #1 recommendation.

 

 

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